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Using AI to Revolutionize Customer Service: A Startup’s Journey

 Using AI to Revolutionize Customer Service, Healthcare consumers of today are more demanding than ever before, thus rendering organizations in this industry under pressure of offering faster services. In comes the groundbreaking technology which is revolutionizing the concept of customer support and that is, Artificial Intelligence (AI). Therefore, AI, in this case, is not a luxury but a necessity that startups have to embrace when they seek to rival industry titans. In this article, we will look at the process of how one company supported by AI undertook the process of the revolution of the customer service division. In this way, as for the further performances within the sphere of customer relations, startups are not only improving the tempo and efficacy of their customer service but also developing the perception of customer needs and wants. It will enable them to be in a stronger position to respond to the concerns of the customers in advance, anticipate the needed solut...
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The Impact of AI on American Business Models

The information technology infrastructure of a company has a significant impact on its products and services, markets, product costs, and product distinctiveness. Thus, the incorporation and creative utilization of IT are vital for the prosperity of forward-thinking enterprises. Utilizing social entrepreneurship and IT can be a powerful tool for achieving long-term growth and prosperity, as noted by M Pearce, Grafman, and Colledge in 2008. These findings hold great importance as they take a business model perspective in examining the potential impact of new technology on corporate innovation in the future. By embracing this approach, we can foster a culture of constant innovation, allowing us to gain a fresh and dynamic outlook on the impact of technology and a proactive understanding of how individuals initiate different actions. 

Theoretical Framework


The impact of information and communication technology (ICT) can be traced back to almost fifty-five years ago (Snow, 1966). In addition, this report examines how the usage of information and communications technology (ICT) affects company performance. Previous analyses only focused on the impact of IT use on business performance, without considering information exchange tools. Studies on ICT usage and business performance typically center around examining the influence of ICT use on business outcomes. However, this analysis also aims to address the question of how information and communications technology (ICT) can impact business performance. It does so by categorizing all business activities and examining the influence of technology usage on these activities. A business is an entity that generates profit through the sale of products or services. The main idea of this definition is that a business operates with the goal of making a profit. While not all companies are able to achieve it, their main objective is to generate profit. People's desires and passions continue to grow and change as they develop as individuals. People should seek a system that offers incentives to fulfill their desire for individual success, rather than solely focusing on giving and receiving. In a way, the enterprise system serves as a means to achieve material prosperity. The business now has a solid connection with the corporation, an organization that operates solely for the benefit of its members, leading to impressive earnings. There is a clear division of labor within a corporation that is structured in this manner. Managers and staff are the individuals responsible for upholding corporate regulations (Mgunda, 2019).

E-commerce


E-business is a modern business system that utilizes digital media, including radio and television. Given the widespread acceptance of the internet as a platform for e-business, there is a common belief that it is primarily an internet-based business model. E-business is rapidly evolving with the increasing availability of electronic gadgets such as smartphones and tablets (Shaqiri, 2015). With the advent of wireless internet access on mobile devices like smartphones and tablets, innovative approaches like the Wireless Application Protocol (WAP) can be devised, enabling individuals to conveniently and flexibly harness the power of the internet. Electronic networks and related technologies can be utilized to improve, optimize, or create business processes or systems that generate greater value for current and future customers. Overall, the idea highlights how electronic and digital technology can be utilized to enhance business operations and systems, surpassing traditional methods. This is especially true when considering the benefits experienced by all stakeholders involved (Indrajit, 2007).  The cost-effective processing and trading of vast amounts of information online have significant implications for the organizational structure of businesses and marketplaces. A group of technology scholars embarked on a study to investigate the impact of technology on an organization's financial alignment with external transactions. This is because the company is more likely to have a better match for the procedure than the market would be. Business processes are often characterized by their complexity. Internal reorganization is more likely to occur in a business with complex processes. 

Business technology


Business technology aims to optimize the utilization of technology within the company to cater to the needs and preferences of the consumers. Automation enhances productivity and saves valuable time. Moreover, as users may already know, time is equivalent to money. It's a cost-effective option in the long run. Allow me to reframe it in a manner that highlights the importance of technology in the world of business. When it comes to business technology, the ultimate aim is to enhance collaboration within and between companies. Technology such as video chat programs and other forms of online teamwork software are included in this category. In addition, integrating state-of-the-art technology can enhance the security of the system. Business technology encompasses the integration of IT into various business operations and processes. Incorporating technology into a company environment goes beyond simply having an IT team. Management procedures, organizational framework, resources, and the regulation of technology are all important components of this. Efforts are being made to enhance business efficiency through the utilization of technology (Sahana, 2022). There are those who argue that ICT has the potential to usher in a monumental technological revolution that surpasses anything seen before in human history. Snow published research in which they shared a positive outlook on the

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